Parachute Reviews

Worst. Bedding. Ever. Just don't do it. I ordered a set of linen sheets for my sons full size bed and we were SO excited to receive them. The fitted sheet was so flimsy and scratchy that there was a hole in the corner. The fitted sheet was 5 1/2 inches LONGER then the actual bed. I don't know who does the sizing for parachute, but it's way off. My son has a $1,200 full size Hybrid Casper bed. I also ordered a pair of non returnable Pj's for myself in a large... I"m usually a small/medium, but like my loungewear to be big. It barely covers my stomach. Going to cut the pj's up and make a shirt for my dog. I hate this company. Horrible products. All of the reviews on other sites are negative with 5 stars, so someone is doing something dodgy to change the reviews.

I died using this parachute :( It didnt work sadly so THIS IS THE MOST TRASH PARASHIT EVER! PLS MAKE IT WORK SO I DONT DIE! I LOST 20 LEVELS AND MY OP ITEMS

I have no idea where these bad reviews came from. I've been buying parachute stuff for years now and have never had the kinds of experiences other people have complained about. A few specifics I will call out though:
1. I was told you should change your pillows every 1-2 years. I had used the same pillow for 4 years and was annoyed with how flat it had gotten. I did my own research and that 1-2 years number is accurate based on industry standards. Honestly wish i had known this earlier. probably would have saved me some neck pain.
2. the linen does shed. I only have a duvet cover so my experience is limited to that, but I'm pretty sure the shedding is what helps the linen continue to soften over time. Would be great if there was a bit less shedding, but overall I think their linen is the softest I've used.
3. the brushed cotton sheets are my favorite of all time. highly recommend.
4. The soft-rib towels are an underrated star. The softest towels I've ever used and have bought them for many a house-warming over the past couple of years.

To be fair I haven't had to deal much with their customer service, so I can't speak on that. But I've been to the soho store many times and my experience has always been lovely.

DONT DO IT!!! What a terrible mistake and a waste of $1500+ this purchase was. The linen sheets are scratchy, uncomfortable and shedded all over the room! The pillows went flat after two months and the customer service is the worst! They are always right and the customer is always wrong!! Big PASS on this company

Wouldn't give u that one star had i had a choice. DO NOT BUY INSURANCE FROM THESE PEOPLE. THEY TAKE YOUR MONEY AND DONT GIVE YOU THE REQUIRED STATE INSURANCE AND NEVER RETURN PHONE CALLS. THEY BLOW YOUR PHONE UP ONCE YOU INQUIRE, AND ONCE THEY GET U ITS ALMOST AS IF THEY KNOW YOU WILL BE CALLING BACK ONCE STATE SENDS YOU A LETTER SAYING U R NOT VALID. THEY BLOCK YOUR NUMBER. HORRIBLE HORRIBLE MISLEADING MISREPRENTING UNETHICAL SCAM FRAUDULENT BUNCH OF PEOPLE

I had placed an order - and realized less than 10 minutes later that I got the wrong size sheets. I contacted customer service and they said there's nothing they could do, which is ridiculous. Most brands will let you change an order before it ships!

I splurged on a linen sheet set in Dec '20, and after just a year and a half of normal use and following the care instructions to a T, my fitted sheet is threadbare with holes and a pillowcase is badly discolored (no benzoyl peroxide ever came near it). I reached out to customer service and was told that they can't help me because it's been over a year. I have NEVER had this happen to a fitted sheet, not even cheap sets from Target or IKEA. To make matters worse, the reviews section for the linen sheet set features myriad very negative reviews that mysteriously have five stars applied, so the overall rating is still high. Extremely duplicitous. Avoid this brand.

No phone number, have to make an appt to talk to someone then not able to resolve the issue. Many out of stock items and no ability to place orders for restock and take adv of promotions

customer service is extremely disrespectful & dismissive. I have been brand loyal for years - I had an issue bc they delivered to a cvs 1/4 mile away instead of to my home and would not assist in a re delivery - acted like they could care less - spoke to me as if reading from a script - tried very hard to work out the situation but the truth is parachute does not care about its customers- will never shop at parachute again!

Truly a horrible customer service experience! Their products aren't cheap, and I’d expect someone to return my repeated emails on a 250$ purchase, but alas no. Their chat wasn’t helpful either, so now I’m left waiting for the products to arrive (too late for the surprise occasion they were meant for!) -when I won’t need them anymore. Such a disappointment!